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Sep 22
Sep 23

Our COVID Clean Commitment

Thank you for choosing the Atrium hotel! As a family owned business, we greatly appreciate your support during these times of uncertainty.

Our staff would also like to thank you for your patience & understanding as we work within set guidelines to ensure the safety of our hotel guests and staff. Our team is working diligently to create a safe environment for all who enter.

Due to COVID-19, we are operating with reduced staff and have suspended some of our customary amenities to decrease the potential risk of COVID-19 spread and transmission.

Enhanced Safety Protocols

Food & Beverage Services:

  • Our Waterfalls Restaurant, Sunset Lounge & Ilum Poolside Lounge are closed due to COVID-19.

Lobby, Pool & Common Areas:

  • Staff and Guest are requested to wear face masks wand/or covering in common areas.
  • Additional hotel hygiene protocols – frequent hand washing and use of hand sanitizer.
  • Additional sanitizing and disinfecting of high touch common areas throughout the day.
  • Hand sanitizer stations are provided for guests in lobby (near door and elevator).

Housekeeping & Guest Services:

  • Temporary limitations to guest room cleaning services.
  • For your safety and ours, our staff will not access room during your stay.
  • For stays longer than 5 days, guest rooms will be serviced twice per week.
  • Contact Guest Services for any housekeeping requests, towels, etc. during your stay.

Before Your Arrival:

  • Additional sterilization & disinfecting protocols have been taken to ensure your safety.
  • Sterilization protocols to include common areas, laundry & guest room surfaces have been increased.

You may also notice we are making improvements to our hotel. Our staff will do our best to keep guests informed if this will impact your stay in any way.

Please know that our doors are open, and our team is here for you. If there is anything our team can do to make your stay more enjoyable, please contact our Guest Services team at the front desk.


Atrium Staff